What We Do

Services

Everything bundled flat-rate. No hourly billing, no à la carte surprises. One monthly number covers the services below.

Managed IT

Proactive management — not reactive firefighting.

Managed IT is a flat-rate agreement where we take responsibility for keeping your systems running. Monitoring runs 24/7 via NinjaOne. Issues get caught before users notice them. Patches get applied on a schedule that doesn't disrupt your workday. When something does go wrong, you have one number to call and one person who actually fixes it.

What's included

  • Remote monitoring and management (NinjaOne)
  • Automated patch management — OS and third-party apps
  • Remote helpdesk support (most issues resolved in minutes)
  • On-site support for hardware and physical network issues
  • Workstation and server health reporting
  • Vendor coordination (ISPs, hardware, software)
  • New user setup and offboarding
  • Hardware procurement and deployment

Cybersecurity

Real protection. Not a checkbox.

Ransomware, phishing, credential theft — these aren't abstract threats for Louisiana businesses. Municipal offices hold sensitive public records. Dental practices hold HIPAA-covered patient data. Construction companies hold contracts and financial information. We layer protection at the endpoint, the network, and the email layer so a single bad click doesn't become a disaster.

What's included

  • Huntress Managed EDR — 24/7 threat detection and response
  • DNSFilter — DNS-layer content filtering and threat blocking
  • Microsoft Defender management and tuning
  • Microsoft 365 security hardening (MFA, Conditional Access, etc.)
  • Security awareness training
  • Phishing simulation and reporting
  • Incident response and breach coordination
  • Cyber insurance readiness review

Backup & Disaster Recovery

If you haven't tested it, you don't have a backup.

Backup is only useful when it actually restores. We deploy Axcient for server-level backup and disaster recovery — local appliance plus cloud copy, automated daily verification, and a tested restore process. For Microsoft 365, email and SharePoint are backed up separately from Microsoft's own retention policies, which are not a backup. When something fails, we know exactly how long recovery takes.

What's included

  • Axcient x360Recover — server backup with local and cloud copy
  • Automated backup verification (daily)
  • Documented recovery time objectives (RTO)
  • Microsoft 365 backup — email, Teams, SharePoint, OneDrive
  • Ransomware recovery planning
  • Backup health monitoring and alerting
  • Annual DR test and documentation

Microsoft 365 & Cloud

Deployed right, secured right, and actually used.

Microsoft 365 is more than email. Properly configured, it's your identity platform, your device management layer, and your collaboration environment. We deploy M365 tenants, manage licenses, configure Entra ID and Intune, and lock down the security settings that ship disabled by default. For businesses migrating from on-premise Exchange or an old file server, we handle the migration without the week-long downtime.

What's included

  • Microsoft 365 tenant setup and migration
  • Exchange Online email management
  • Entra ID (Azure AD) — identity and SSO
  • Intune — device enrollment and MDM policy
  • Microsoft Defender for Business
  • Teams and SharePoint configuration
  • License management and cost optimization
  • MFA and Conditional Access policy

Network Infrastructure

Solid networking is invisible. Bad networking isn't.

We design and deploy Ubiquiti UniFi networks — from a single-office setup to multi-site configurations with multiple VLANs, wireless coverage mapping, and centralized cloud management. For businesses with existing infrastructure, we audit what's there and fix what's wrong. For new builds or expansions, we spec and install from scratch.

What's included

  • Ubiquiti UniFi switching, routing, and wireless
  • VLAN segmentation (guest, staff, IoT, VOIP)
  • Firewall configuration and security policy
  • Multi-site VPN and SD-WAN
  • Wireless coverage planning and deployment
  • ISP failover and load balancing
  • Network documentation and diagrams
  • Low-voltage cabling (structured cabling)

Surveillance & Cameras

IP cameras that stay online and footage you can actually find.

We deploy and manage UniFi Protect IP camera systems — integrated with the same network stack we manage, centrally monitored, and properly retained. For businesses that need commercial-grade CCTV beyond what UniFi covers, we spec and coordinate third-party systems as well.

What's included

  • UniFi Protect camera deployment and configuration
  • NVR setup and storage sizing
  • Retention policy and motion detection tuning
  • Remote viewing setup (mobile and desktop)
  • Camera placement planning
  • Integration with existing UniFi network
  • Commercial CCTV coordination for larger deployments

Not sure what you need?

Start with a free 30-minute IT review. I'll look at what you have and give you a straight answer.

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